A managed service provider will work with your business to provide the support you need for your network. When you work with a MSP, you’re contracting a remote team instead of an on-site, full-time support team. Some MSP companies may offer on-site support when needed, especially if there’s an emergency.
When you pick a managed service provider, you might sign a service-level agreement (SLA), which will outline exactly what services and support you’ll receive. Pricing can vary between MSP companies, especially if you want 24/7, specialized support. This can include tiered pricing or a flat monthly fee. Some MSP companies can also install IT networks and infrastructure, so it’s important to choose a managed service provider that can give you what you need.
If you have multiple business locations, a managed service provider can monitor your network even if it’s spread out over more than one building. This is especially convenient if you have a particularly widespread network and need it to be closely monitored. If you ever have to add on more workstations or devices to your network, you may need to revisit the SLA with your services provider.
Once you start working with a managed service provider, the remote team will take over on day-to-day monitoring and maintenance for your network, sometimes including jobs like antivirus protection. They’ll proactively monitor for threats if you need security services for your IT network. Depending on your service agreement, you may be able to contact your service provider after hours and on weekends if an emergency should occur.